Bank of Scotland Plc

Financial Ombudsman decision DRN0451025 Upheld

Upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Halifax accepted that it could have done things better when it sold Ms N the account and so refunded the packaged account fees Ms N paid plus 8% interest.Charges and fees

Ms N has complained that Bank of Scotland plc (trading as Halifax) mis-sold her a packaged bank accountProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0451025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.