HSBC UK Bank Plc
Financial Ombudsman decision DRN0434192 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
The letter said the sole trader account would be closed and gave two months’ notice to make alternative arrangements.Account closed or refused
It placed a block on all the accounts at the same time, preventing further transactions and access to the funds held in them.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0434192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.