Bank of Scotland Plc

Financial Ombudsman decision DRN0427309 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,584redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Our adjudicator thought that some arrears fees were applied unfairly which Birmingham Midshires agreed to refund.Charges and fees

Mrs R complains that Bank of Scotland plc trading as Birmingham Midshires applied excessive interest to her mortgage account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0427309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.