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Bank of Scotland Plc
Financial Ombudsman decision DRN0415920 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
incorrectly said that she had not told it of the fact that her property was to be let to a family member when she took out her mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0415920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.