Barclays Bank Plc
Financial Ombudsman decision DRN0408650 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Wed Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays hasn’t been able to provide him with statements for his current and mortgage accounts from 2000 onwardsMortgage administration
Barclays has acknowledged that it didn’t deal with the complaint properlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0408650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.