Barclays Bank Plc
Financial Ombudsman decision DRN0400978 Upheld
Upheldoutcome, as published by the Ombudsman
£24,000redress stated in the decision
Tue Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
They complain they were given misleading information when they applied in a branch to extend the term of their interest only mortgage and convert it to repayment terms.Product mis-sold
Extend the term of the sub-account ending in xx7493 so that it ends at the same time as the rest of the mortgage;Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0400978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.