HSBC UK Bank Plc
Financial Ombudsman decision DRN0397045 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
failed to refund him a large sum of money he says was debited from his current account without his permissionUnauthorised transaction
He also says they unfairly closed his account during what was a very difficult time for himAccount closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0397045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.