Bank of Scotland Plc

Financial Ombudsman decision DRN0393839 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

Miss V complains that Bank of Scotland plc, trading as Halifax, froze her accountsFunds blocked or frozen

Miss V complains that Bank of Scotland plc, trading as Halifax, froze her accounts and inappropriately gave information to third parties about her account and that of her late parents.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0393839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.