National Westminster Bank Plc

Financial Ombudsman decision DRN0383951 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

he says his account was frozen after he reported a suspected fraud in 2008Funds blocked or frozen

Mr A complains that National Westminster Bank Plc wrongly applied charges to his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0383951.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.