Halifax Limited

Financial Ombudsman decision DRN0380932 Not upheld

Not upheldoutcome, as published by the Ombudsman

£36redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc (trading as Halifax) wrongly holds him liable for debit card transactions made on his account.Unauthorised transaction

Halifax has since agreed to refund the payday loan transaction, which appears fair in the circumstances. ... I do not consider that Halifax acted unfairly when deciding to close the account in this case.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0380932.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.