Pepper (UK) Limited
Financial Ombudsman decision DRN0375593 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They also query the additional charges that have been added to their account.Charges and fees
complain that Pepper (UK) Limited haven’t accounted properly for the payments they have made on their mortgage over the last five years.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0375593.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.