National Westminster Bank Plc

Financial Ombudsman decision DRN0374003 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

NatWest took the decision to freeze Mrs A’s personal account, and wrote to her telling her that it was no longer willing to provide her with banking facilities. It gave her 14 days’ notice of closure of all her accounts.Account closed or refused

NatWest took the decision to freeze Mrs A’s personal accountFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0374003.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.