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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN0366886 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Make sure that Mr B and Mr F’s credit file does not show a missed or late mortgage payment in November or December 2012.Credit file reporting

Mr B and Mr F complain that Northern Rock (Asset Management) plc (NRAM) led them to believe that it had approved their application for a payment holiday, but then told them it had actually been declined and their mortgage payment was due.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0366886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.