Redstone Mortgages Limited

Financial Ombudsman decision DRN0358596 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I note Redstone has offered to refund £600 in charges – an offer Mr and Mrs A previously rejected.Charges and fees

Mr and Mrs A complain that Redstone Mortgages Limited unfairly and unreasonably issued a final demand and stated its intention to take their property into receivership.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0358596.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.