Mortgage Express
Financial Ombudsman decision DRN0352604 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Ms A complains that Mortgage Express unfairly appointed a receiver to manage her buy to let property.Mortgage administration
Ms A’s direct debit payments weren’t being made whilst she was abroad during this period because of a bereavement.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0352604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.