Santander UK Plc
Financial Ombudsman decision DRN0342103 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
It is possible that £4,000 of this may be explained by legal costs and the rest by arrears charges and additional interest.Charges and fees
due to an error by its solicitors, Santander charged the legal costs (exceeding £4,000) twice against Mr and Mrs K’s accountMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0342103.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.