National Westminster Bank Plc

Financial Ombudsman decision DRN0340239 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

When it became active again, the bank told Mr K that it was giving him 60 days’ notice that it was going to close his account.Account closed or refused

Mr K’s account with NatWest was blocked for a week during June 2016.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0340239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.