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Bank of Scotland Plc
Financial Ombudsman decision DRN0338614 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
He asked it to refund the £250.22, and some other costs, to him under section 75.Card dispute or chargeback
Lloyds has accepted that there were customer service issues with its response to Mr AService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0338614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.