Bank of Scotland Plc

Financial Ombudsman decision DRN0315931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

Halifax has no record of this discussion but says the account was closed following a risk assessment.Account closed or refused

Mr M complains Bank of Scotland Plc (trading as Halifax) mis-sold him an account and then closed it after giving the notice in its terms and conditions.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0315931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.