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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN0314931 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

We’ve explained in previous complaints why we can’t look at fees and charges added by the previous lender. But by the time Kensington took over the loan there was a fees and charges balance of over £16,000.Charges and fees

Mr E complains about the balance of his mortgage with Kensington Mortgage Company Limited, and about changes to his monthly payments when interest rates changed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0314931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.