Cheltenham & Gloucester plc

Financial Ombudsman decision DRN0301079 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

it was entitled to follow its collection procedures and to record arrears and missed payments on Ms C’s credit file.Credit file reporting

C&G agreed to change the account to an interest only basis without first seeking Ms C’s consent.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0301079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.