PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN0282152 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Unfortunately, whoever ‘bought’ Mr Y’s item did so with money from a fraudulent transaction on a credit card.APP scam refund refused

it was notified that the holder of the credit card account from which the payment had originated had reported the transaction to their bank as unauthorised.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0282152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.