Cheltenham & Gloucester plc

Financial Ombudsman decision DRN0277237 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

C&G acknowledged that Ms D was disappointed and it accepted that its adviser should have mentioned during the first call in July 2012 that Ms D would need to transfer onto a new product.Mortgage administration

Ms D complains that when she first contacted Cheltenham & Gloucester Plc (“C&G”) about renting out her property, it failed to tell her that its consent was conditional upon her transferring to another mortgage product which was more expensive than a residential mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0277237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.