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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN0270131 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
the mortgage was sold on that basisProduct mis-sold
refusing to offer them a new mortgage product on their “Ownhome scheme” shared equity mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0270131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.