Barclays Bank Plc
Financial Ombudsman decision DRN0266782 Not upheld
Not upheldoutcome, as published by the Ombudsman
£235redress stated in the decision
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R complains Barclays Bank Plc didn’t arrange to chargeback payments he made when purchasing games online.Card dispute or chargeback
Barclays have admitted their mistake in not processing the original request as a chargeback and about the way in which it handled his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0266782.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.