Santander UK Plc
Financial Ombudsman decision DRN0264837 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr S said he paid an early repayment charge – he didn’t. Mr S paid a redemption fee. This is a fee cover the costs of administering the mortgage over its lifetime.Charges and fees
Mr S complains that Santander UK Plc used his capital payments to his mortgage to pay the monthly payments and charged him an early repayment charge when he paid off his mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0264837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.