Bank of Scotland Plc

Financial Ombudsman decision DRN0252718 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Removed any adverse information relating to the mortgage for the period from November 2011 to April 2012 from Miss T’s credit fileCredit file reporting

permitted her former partner to convert her mortgage to a repayment basis, without her consentMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0252718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.