Bank of Scotland Plc

Financial Ombudsman decision DRN0251698 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr F is unhappy about errors made by Bank of Scotland plc when dealing with a chargeback to his credit card account.Card dispute or chargeback

Bank of Scotland accepts that it provided poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0251698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.