Bank of Scotland Plc

Financial Ombudsman decision DRN0239959 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr H complains that Bank of Scotland plc trading as Halifax decided to end their banking relationship with him.Account closed or refused

Halifax should ensure that Mr H’s credit file hasn’t been adversely affected by their decision to close his account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0239959.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.