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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN0237908 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs L has complained that The Co-operative Bank Plc did not adequately investigate her complaint about the quality of the material used in the upholstering of her furniture.Card dispute or chargeback

it should have sent her a final response far more quickly than it did. Indeed, she did not receive the response until nearly two years later, in July 2014.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0237908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.