Mortgage Express
Financial Ombudsman decision DRN0230525 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs R have also raised a point about the way interest has been charged on their accounts following Mortgage Express changing its mortgage processing system in 2005.Interest and rates
Mr and Mrs R complain that Mortgage Express didn’t do enough to contact them when the mortgage terms expired on their buy to let mortgages.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0230525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.