Close Brothers Limited

Financial Ombudsman decision DRN0224462 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

failed to change his payment date as agreed and this has resulted in him incurring bank chargesCharges and fees

clear any adverse entries markings made to his credit file as a result of defaulted payments caused by the delay changing the date of the direct debitCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0224462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.