Barclays Bank Plc
Financial Ombudsman decision DRN0207688 Not upheld
Not upheldoutcome, as published by the Ombudsman
£254redress stated in the decision
Thu May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
After he closed his current account and moved abroadAccount closed or refused
failed to send him a final response letter as it should have done after he complained to the bankComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0207688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.