Bank of Scotland Plc

Financial Ombudsman decision DRN0204979 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Sun Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

his account was downgradedAccount closed or refused

did not consider that this had been adequately addressed by the adjudicatorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0204979.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.