Nationwide Building Society

Financial Ombudsman decision DRN0191541 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,105redress stated in the decision

Sat Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They want the society to honour what it incorrectly told them.Charges and fees

Complaint Mr and Mrs G complained because Nationwide Building Society gave them incorrect information about the early repayment charge (ERC) on their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0191541.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.