Yorkshire Building Society

Financial Ombudsman decision DRN0190421 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Norwich & Peterborough didn’t uphold Mr B’s complaint, so he brought it to us. Our adjudicator reviewed Mr B’s complaint. But he didn’t think Norwich & Peterborough had breached the pre-action protocol. He thought the fees charged were reasonable and in line with Norwich & Peterborough’s tariff.Charges and fees

Mr B complains that Yorkshire Building Society (trading as Norwich and Peterborough Building Society) took legal action too soon to seek repayment of his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0190421.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.