National Westminster Bank Plc

Financial Ombudsman decision DRN0185877 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Natwest closed Ms H’s accounts after she fell into debt.Account closed or refused

Ms H has complained that National Westminster Bank Plc (‘Natwest’) didn’t help her when she fell into financial difficulties.Treatment in financial difficulty

She complained about interest and charges, which she says put her on a downward spiral of debt.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0185877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.