Bank of Scotland Plc

Financial Ombudsman decision DRN0181927 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Irresponsible lending, Complaint handling

In the Ombudsman’s words

Lloyds Bank PLC carried out transfers between their various businesses, including B, without their authority.Unauthorised transaction

Lloyds lent money their business was not able to afford.Irresponsible lending

inconvenienced by the way the bank had handled the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0181927.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.