Bank of Scotland Plc

Financial Ombudsman decision DRN0175149 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50,000redress stated in the decision

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr L took out a further advance, and forged Ms T’s signature on the loan agreement.Unauthorised transaction

I have to look at the appropriate level of compensation Halifax should pay her for the way in which it handled her initial complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0175149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.