Erudio Student Loans Limited

Financial Ombudsman decision DRN0158877 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr E complains that Erudio Student Loans Limited repeatedly failed to close his loan account after he had settled the loan in fullAccount closed or refused

I do think it is quite ridiculous how many times this problem recurred. Closing an account should be a simple and straightforward matter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0158877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.