Vanquis Bank Limited

Financial Ombudsman decision DRN0157538 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

Mr B complains that Vanquis Bank Limited suspended his credit card.Funds blocked or frozen

Mr B says that he has not been able to use the account since early 2014. In light of this, Vanquis should not have continued to add interest and charges to his balance.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0157538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.