Barclays Bank Plc
Financial Ombudsman decision DRN0150650 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Barclays says that it didn’t receive the letter. Mr S provided us with postal tracking details which showed that the letter was delivered and signed for.Account closed or refused
I do think Barclays provided poor service to Mr S both following the first transfer and when he wanted to close his account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0150650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.