Barclays Bank Plc
Financial Ombudsman decision DRN0146241 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs T complains that Barclays Bank PLC did not action her chargeback requestCard dispute or chargeback
Barclays had not made an error in failing to attempt a chargeback, however, he considered that the bank had provided poor customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0146241.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.