National Westminster Bank Plc

Financial Ombudsman decision DRN0143926 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr and Mrs M complain that they asked National Westminster Bank Plc (NatWest) to close their packaged bank account but NatWest did not do soAccount closed or refused

so they’ve paid monthly fees for an account they didn’t want to keepCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0143926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.