Bank of Scotland Plc

Financial Ombudsman decision DRN0137659 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Lloyds Bank PLC took too long to lift a block that had been placed on Mr M’s debit cardFunds blocked or frozen

he was twice referred to another department, and he spent a total of nearly two and a half hours on the phone, during seven phone calls, before the block was liftedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0137659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.