Lloyds Bank PLC

Financial Ombudsman decision DRN0134152 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

someone made several online transfers from the account, taking the balance overdrawn by around £15,000Unauthorised transaction

Mr and Mrs A complain that Lloyds Bank PLC didn’t close their account as they’d askedAccount closed or refused

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0134152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.