Lloyds Bank PLC

Financial Ombudsman decision DRN0095008 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Mortgage administration

In the Ombudsman’s words

Lloyds Bank PLC closed R’s mortgage and current accounts because of late repayments.Account closed or refused

The complaint is that Lloyds Bank PLC closed R’s mortgage and current accounts because of late repayments.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0095008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.