Bank of Scotland Plc

Financial Ombudsman decision DRN0081562 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

He did think that the account should have been downgraded earlier and requested that BOS refund the account fees charged from July 2017 with 8% interest.Charges and fees

Mrs H has complained that Bank of Scotland plc (“BOS”) mis-sold an Ultimate Reward Current Account (“URCA”) packaged bank account to her in 2010.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0081562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.