Santander Consumer (UK) Plc

Financial Ombudsman decision DRN0078656 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Mon Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

Mr Y complains that Santander Consumer (UK) Plc blocked his access to the payment option on his account preventing him from making online payments towards his conditional sale agreement.Funds blocked or frozen

He also complains that Santander charged him excessive fees.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0078656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.