Cheltenham & Gloucester plc

Financial Ombudsman decision DRN0053061 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Whilst the mortgage account is in arrears, I think it was fair that C&G contacted Mr and Mrs A over the phone, by letter and through field agents to discuss repayment options.Treatment in financial difficulty

Mr and Mrs A are unhappy with how Cheltenham & Gloucester Plc (C&G) has handled their mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0053061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.